HighlandParcels - Refund Policy

If you have any questions on the above, please contact us prior to sending your parcel.
  • Refunds will be provided based on the service definitions on the specific service selected at payment; please review your service definition.
  • All refund claims can be made via the live help team (click here to chat). The following information is required:
    • Your HighlandParcels reference number
    • If a service failure; your parcel tracking number will be required.
  • Please note that refunds can’t be processed for any consequential loss.
  • Should a refund be appropriate, it shall be made back to the payment method originally used to book the transaction or into a prepay account with HighlandParcels.com - refunds can only be processed to the contracted party who booked the order.
  • Refunds will take two working days to process as all refunds have to undergo a process to ensure that no collection took place.
  • You have a maximum of 28 days from the date the order was placed to request a refund.